--- title: "Adding Admin Users" slug: "add-admin-users" description: "Learn how to add Admin Users to your WineDirect eCommerce system to have staff manage your business and delegate the tasks. " updated: 2024-10-07T17:08:34Z published: 2024-10-07T17:08:34Z canonical: "docs.winedirect.com/add-admin-users" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt > Use this file to discover all available pages before exploring further. # Adding Admin Users Admin User accounts must be in place for staff members and web designers to access your admin panel or POS. If an Admin User forgets their password, they would have to contact the Master Admin or Domain Admin of their winery to have their account reset. **Due to security reasons, it is against WineDirect's policy to reset any user account, as we cannot verify if an employee is still active at the winery.** ## Add an Admin User Add admin accounts so other team members or designers can log into your site. Please follow the steps below to add a new account, or see the documentation link for more details. 1. Navigate to **Settings > Users**. 2. Click **Add an Admin User.** 3. Enter the information for the contact you are setting up, including **First & Last Name, Email, Username,** and **Password.** 4. Set the permission level for **Basic Admin** or **Domain** **Admin users.** Basic admins can only see sections of the admin panel that they have been granted access to under the **Security** section (which will appear below **General Information** after a Basic Admin account has been saved). Enterprise-level clients may also include the option to create **Master Admin** users. While another Master Admin user can add the basic account information at the winery, the privileges must be updated by WineDirect for the user account. If you add a Master Admin user, please get in touch with support@winedirect.com after creating it to have the benefits updated. The Master Admin account will not work until this has been completed, so it is best to make the report as a Domain User and let WineDirect upgrade it to a Master Admin. 5. Assign or create a **Sales Associate** name for users placing orders. When logged in, if they place an order, it will be credited and tracked to this name. To create a new Sales Associate name, click **[Add New]**. 6. Checking off **Is Developer** will give advanced access to the admin panel's internal website settings and developer areas. If the user you are setting up is a designer/developer, they will require this access. Note that most users will not need this access level, and it should only be given to advanced users involved in the website implementation and development. ** This will allow users to access Website Settings, Layouts, Designer Launch, the Admin tab for Content Editor Page Properties, and the ability to delete Contact Types marked as not "Deleteable." 7. Mark the account as **Active** so users can actively log into the account. 8. If you enable POS PINs, you can add a new PIN or replace an existing one to allow that user to log in to the POS with a PIN. If the PIN field is left blank and the user logs in to the POS using their Username and Password, they will be prompted to add a new PIN. 9. Click **Save** When creating **Basic Admins, please set up** which sections and subsections (i.e., Store > Orders) the admin can access under the **Security** section after you save the account. The basic admin account allows users to log in if the Security section is not filled with one or more transactions and subsections. ## Admin User Access - Master Admin, Domain Admin, Basic Admin | Master Admin | This user can access all content on the Vin65 platform and other websites controlled by the same company. Other Master Admins can only create Master Admin as it is the highest admin user level. For the account to be active, a Vin65 support representative must tie the report to the correct website agency for the information to function correctly. Please get in touch with support@winedirect.com to grant them login access. | | --- | --- | | Domain Admin | This user has access to all content on the Vin65 platform. | | Basic Admin | With a Basic admin, you can limit the sections of the Vin65 platform that a user can access. Select Basic Admin and go to the "Security" tab to restrict access. Here you can check off the boxes for content this user will have access. You will have to give the primary admin at least one section of the admin panel to access the Security section so they can log in. **For example, if** you wanted to give someone access to the club area but not products, you'd check off the main 'Store' box and the 'Club' box below and leave 'Products' unchecked. | A Basic Admin must have at least one area of the admin panel assigned to their account for their login information. Additionally, a main section must be checked off to access the sub-sections. In the example on the right to have access to the General Pages and the Form tools, both the 'Site Editor' and the sub-features 'General Pages' and 'Forms' must be checked off to access them. ## Removing/Suspending a User You can remove an admin user by making them inactive (**unchecking the Active** check box) or deleting them. ## Deactivated Users Your admin user account will become automatically deactivated after three months of inactivity. This will require another user with Domain Admin access to reactivate your account. If all admin user accounts are deactivated, contact [support@winedirect.com](mailto:support@vin65.com) for assistance. ## Master Admin Users For large Enterprise level clients managing multiple WineDirect sites, Master Admin options allow users to have one login to access each website admin panel with one master login. Master Admin users are clients managing two orders or more websites with WineDirect. Users will have to access both websites (if the teams are separate and do not collaborate, then Master Admins would not be applicable). ### Adding A Master Admin You will add a new Master Admin user the same way you would any other user. Follow the instructions above. ### Toggle Between Sites Use the following steps to toggle between websites within your company (only available to Master Admins): 1. Click **Master Admin** in the top right-hand corner of the admin panel next to your name. This will activate the Master Admin dropdown for your organization. ![](https://documentation.vin65.com/assets/client/Image/Settings/Admin/Users-Master-Admin-Toggle.jpg) 2. From the website, select dropdown, select the admin panel your wish to access, and click the **Reload Arrows.** ![](https://documentation.vin65.com/assets/client/Image/Settings/Admin/Users-Master-Admin-DropDown.jpg) 3. Your Admin Panel will reload and jump to your selected site.