---
title: "Cancellation Reasons"
slug: "cancellation-reasons"
updated: 2023-03-29T16:08:02Z
published: 2023-03-29T16:08:02Z
canonical: "docs.winedirect.com/cancellation-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation Reasons

The WineDirect platform allows you to create specific custom cancellation reasons to apply to club memberships. Cancellation reasons are only visible to admin users and can only be added to a canceled membership by an admin user.

## To Add A Cancellation Reason

1. Head to **Store** > **Clubs** > **Cancellation Reasons to create a new cancellation reason**.

2. Click on the green **[+] Add A Cancellation Reason**.

3. Enter the reason in the **Club Cancellation Reason** field and check the **Is Active** box to make the reason active. Then click **Save**.

#### EXAMPLES OF CANCELLATION REASONS: MOVED AWAY, BROKE, ETC.

![](https://documentation.vin65.com/assets/client/Image/Store/CancellationReason.PNG)

4. Your new custom cancellation reason will appear in the club membership tab of a customer’s contact file.

#### *[SCREEN SHOT: A CUSTOMER CONTACT FILE, CLUB TAB* ]

#### ![](https://documentation.vin65.com/assets/client/Image/Store/Clubs/Cancellation_Reason_3.jpg)