---
title: "Fulfillment"
slug: "fulfillment"
updated: 2023-03-29T17:46:14Z
published: 2023-03-29T17:46:14Z
canonical: "docs.winedirect.com/fulfillment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fulfillment

Website settings are a secret, super secure section of your website and tools. Only admins with developers have access to it. Within website settings, you can edit your payment gateway settings and other settings for products, content, Fulfillment, compliance, and more. Changes in this section should not be taken lightly and can cause significant adverse issues on your website and POS. You should only change this section if you know what you're doing and have been adequately trained.  
  
**In short, you can mess up your website and POS if something isn't done correctly.**

| Fulfillment Co | If your fulfillment firm isn't listed or you Self Fulfill - please leave this section blank. This lets you select a fulfillment center to connect to and indicate how it should connect/communicate with ShipCompliant. - CPL (CopperPeak Logistics) - WineDirect Fulfillment - ShipCompliant Pass-Thru - ShipCompliant Check Only - WineDirect Fulfillment Check Only - ShipCompliant MarketPlace Check Only Below are a few scenarios to be aware of within this fulfillment settings section: ### ShipCompliant (Compliance) & WineDirect (Fulfillment) - Flow: - Orders: Vin65 > ShipCompliant > WineDirect Fulfillment - Tracking Number: WineDirect Fulfillment> Vin65 - Settings Config: - ShipCompliant Config: Website Settings > Store > Orders > SC FF House must be **WineDirect**. - Fulfillment Config: Website Settings > Store > Fulfillment > Fulfillment Co must be **WineDirect Fulfillment Check Only**. With this setup, ShipCompliant gets orders, and WineDirect does not get orders from Vin65 (they are sent orders from ShipCompliant directly). WineDirect will check Vin65 for shipment information and send Vin65 shipment information. --- ### ShipCompliant (Pass-Thru) & CPL (Fulfillment) - Flow: - Orders: Vin65 > ShipCompliant > CopperPeak Logistics Fulfillment - Tracking Numbers: CopperPeak Logistics Fulfillment > ShipCompliant > Vin65 - Settings Config: - ShipCompliant Config: Website Settings > Store > Orders > SC FF House must be **CopperPeakLogistics.** - Fulfillment Config: Website Settings > Store > Fulfillment > Fulfillment Co must be **CPL**. With this setup, ShipCompliant does not check for compliance; it acts as a hub to pass orders from Vin65 to CopperPeak. CopperPeak then sends tracking numbers to ShipCompliant, and ShipCompliant sends the tracking number to Vin65. --- ### WineDirect (Compliance & Fulfillment) - Flow: - Orders: Vin65 > WineDirect Compliance > Vin65 > WineDirect Fulfillment - Tracking Number: WineDirect Fulfillment> Vin65 - Settings Config: - WineDirect Compliance Config: This needs to be done by Vin65. **No** ShipCompliant settings should be filled out. - Fulfillment Config: Website Settings > Store > Fulfillment > Fulfillment Co must be **WineDirect Fulfillment**. This will send orders to WineDirect Compliance from Vin65. Vin65 then sends the order (if it passes compliance checks) to WineDirect Fulfillment. WineDirect Fulfillment sends the tracking number directly to Vin65. |
| --- | --- |
| Username | This is your username and needs to come from WineDirect Fulfillment. |
| Password | This is your password and needs to come from WineDirect Fulfillment. |
| Custom 1 | This is the **Fulfillment Account #** from WineDirect. Get this from WineDirect Fulfillment. |
| Custom 2 | This is often blank, but you should consult Vin65 and WineDirect before editing this. |
| Start Order No: | You must enter an order number here to tell the vendor which order to check. For example, if you have order numbers from 1000 to 5000, and you only want to have WineDirect Fulfillment begin reviewing and updating orders 4504 and higher, you should set the order number to 4505. |
| Mode | Test |
| Error Email To | If you'd like any order errors (if there is an exception and an order(s) can not connect to ShipCompliant and WineDirect) to be set to a different address than what is set in your email notification settings, enter it here. To review what email(s) is in your notification, see Website Settings > Settings (tab) > Settings (section) > Notification Email |
| SC Order Prefix | This can be blank, but you may need to add a Prefix if multiple brands exist. This should be the same as the ShipCompliant Prefix in Website Settings > Store > Orders > SC Order Prefix. |
| Pick Orders | This will either allow or not allow all of your pick-up orders to be sent to Fulfillment. |