---
title: "Hold Confirmation Email"
slug: "hold-confirmation-email"
updated: 2023-03-29T16:30:21Z
published: 2023-03-29T16:30:21Z
canonical: "docs.winedirect.com/hold-confirmation-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hold Confirmation Email

Please note that the Hold Confirmation Email only works with V2.1 Email Documents. For assistance enabling this feature. Please reach out to [support@winedirect.com](mailto:support@winedirect.com)

The hold confirmation email is automatically sent to a club member when their club membership is on hold and informs the customer of their hold start and end date.

1. To start, first access **Contacts** > **Locate a Contact and click on them**> **Manage Club Memberships**

2. Click Edit in the **Club Membership** section**,** and input a date in the **Hold Start** field. A checkbox with **Send Hold Confirmation Email** will appear

![](https://kylestestsite.uswest2.vin65dev.com/assets/client/Image/ScreenShot2020-05-26at3.38.03PM.png)

3. If this is the first time sending the hold confirmation email and you click **Save**, you will be presented with the following prompt:

![](https://kylestestsite.uswest2.vin65dev.com/assets/client/Image/ScreenShot2020-05-26at3.41.49PM.png)

Pro tip: If you wish to preview the content and styling of the default email before sending it out the first time, right-click on the 'here' button in the above prompt and click "Open Link in a New Window" to ensure a seamless viewing experience.

4. At this point, you can click Save, and the club member will be sent the default club holds confirmation email. If you wish to preview the content and styling of the email before sending it out, right-click on the **here** button and click "Open Link in a New Window." Otherwise, if you click **here,** you must return to the browser and set the hold date again. Once **here** is connected, you will view the email document:

![](https://kylestestsite.uswest2.vin65dev.com/assets/client/Image/ScreenShot2020-05-26at3.47.43PM.png)

As seen by the image, the email will inform the club member of the exact club they have been put on hold and Start and End Date. Edits to the content and styling can be made as needed.

5. After the initial setup of the hold confirmation email, any future club members put on hold will be automatically sent the email. The content and styling of the email can be modified anytime by clicking **Contacts** > **Email Documents** > **Club Hold Confirmation**