---
title: "Order Cancellation"
slug: "order-cancellation"
description: "How to cancel an order in WineDirect ecommerce platform. "
tags: ["Store", "Allocations", "Classic WineDirect"]
updated: 2024-06-14T20:52:57Z
published: 2024-06-14T20:52:57Z
canonical: "docs.winedirect.com/order-cancellation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Cancellation

## Cancel An Order:

WineDirect recommends only using the cancel order option if the cancellation is made on the same day the order was placed and has not yet been reported as a sale. Canceled orders will not appear in sales reports by default, so the report filters must be customized. Use the (Partial) Refund Tool for orders one or more days old. 

1. Go to **Store >** **Orders** **>** ***click on the order number you want to cancel***.

2. The order window will pop up. *Example: Orders - 885755 for John Smith*

3. Click the **Status** tab in the order window and select **Cancel Order**.

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/MicrosoftTeams-image%20(1).png)

4. By clicking on **Cancel Order**, two checked boxes will appear.

5. The first checked box is **Return Inventory to Website Stock**. If you want the canceled order to refund the stock back to the inventory, keep this box checked.

6. The second checked box is **Send Cancellation Email to Customer**. Uncheck this box if you do not want to email the customer an order cancellation.

7. Click **Process** in the **Status** tab and **Close Window**.

**Please Note:** Please make sure you also check the Compliance tab to make sure no order is being fulfilled. Select **Void Compliance** from the drop-down menu and then click **Process.**

---

## [](https://documentation.vin65.com/Store/Orders/OrderCancellation)Method To Remove Hold Orders:

Hold orders like pending orders are not fully processed. Hold orders are generally placed on hold through the AdminPanel or POS.

1. Go to **Store** **>** **Product > Add A Product** and create a fake test product at $0.

2. Go to the **Store**. ***Select the order number that was placed on hold.***

3. The order window will pop up. Click on the **pencil** in the **General** tab to resume editing the order.

4. Click on the **Ship Customer** tab, and select Pick Up in the **Shipping** drop-down menu**.**

5. In the **Items** tab, clear everything out by clicking the **[X]** for any products, handling, or promos.

6. Click on the pencil in the Sales Tax row, and select **Customer Is Not Taxable** in the drop-down menu. Enter 0 for **Wholesale Number** and click **Save.**

7. The Items tab still adds the fake test product at $0.

8. In the **Payment** tab, you will see a note in red stating payment is not required as this is a zero-dollar order.

9. In the **Review** tab, uncheck confirmation emails to admin and customer and **Process the order**.

10. Go to the **order #** again; in the **Status** tab, click on **Cancel order**.

11. Go to the **Payment** tab, click **Manual Mode [+],** and select **Voided**— close the Window. Our hold order has now been canceled.