---
title: "Order Notes"
slug: "order-notes"
updated: 2023-03-29T15:12:49Z
published: 2023-03-29T15:12:49Z
canonical: "docs.winedirect.com/order-notes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Notes

Use Order Notes for record-keeping purposes or share important details about a specific order with internal team members. You can also designate a Note as a Flag, which will then appear on the General tab of each Order pop-up window. Order Notes and Flags are NOT visible to your customers.

---

## [](https://documentation.vin65.com/Store/Orders/Managing-Orders/Order-Notes)Add A Note

1. Click on the order number and then click on the **Notes** tab.

2. Click the green **[+] Add A Note** button and complete the form.

![](https://documentation.vin65.com/assets/client/Image/Store/Ordernotes.png)

3. In the **Types** drop-down menu, you can select either Note or Flag.

![](https://documentation.vin65.com/assets/client/Image/Store/OrderNote.png)

---

## [](https://documentation.vin65.com/Store/Orders/Managing-Orders/Order-Notes)View a Note or Flag

### Dashboard

1. In the Admin Panel, navigate to **Dashboard > Notes**.

2. Here, you can view a full listing of any Notes and Flags in place. They are defaulted to be sorted by date.

3. Use the Advanced search parameters to find specified Notes or Flags based on orders or contacts.

![](https://documentation.vin65.com/assets/client/Image/Store/Orders/dashboard-notes.png)

### Order Window

1. Click on the order number to view.

2. If a **Note** is created, it will be viewable and editable in the Notes tab.

![](https://documentation.vin65.com/assets/client/Image/Store/Orders/order-notes.png)

3. If a **Flag** is created, it will be viewable in both the Notes and **General tab** as a banner message.

![](https://documentation.vin65.com/assets/client/Image/Store/Orders/order-flags.png)

---

## FAQs

1. Do order notes flow to fulfillment? [](https://documentation.vin65.com/Store/Orders/Managing-Orders/Order-Notes)Any notes attached to the order will not flow outside of WineDirect Ecommerce. The notes are intended for internal communication.