---
title: "Call Tags"
slug: "call-tags"
updated: 2023-03-08T21:34:37Z
published: 2023-03-08T21:34:37Z
canonical: "docs.winedirect.com/call-tags"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Tags

Call tags are requests made to carriers to pick up wine delivered to a consumer that should be returned back to the fulfillment center. Before a Call Tag can be issued, the order(s) must be delivered to the consumer. You can view the order status anytime on the WD Portal.

### Steps to initiate a call tag:

- Email [csoperations@winedirect.com](mailto:csoperations@winedirect.com) with the order number and recipient name of the shipment to be picked up.
- A request will be made with the carrier to have the package returned to the originating Fulfillment Center.
- Once the order is received at the Fulfillment Center, it will appear on the WineDirect Portal as a returned order.
- To view the returned order, view Orders\Returns.

**NOTE:** Direct orders may be returned to the Fulfillment Center. 3-Tier orders will be returned to the state retailer to await resolution. If you have a 3-Tier order that was returned, please provide csoperations@winedirect.com instructions on reshipping the package within the state.