---
title: "Cancel an Order"
slug: "cancel-an-order"
updated: 2023-02-23T21:40:41Z
published: 2023-02-23T21:40:41Z
canonical: "docs.winedirect.com/cancel-an-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel an Order

There are two ways to cancel an order in the WineDirect Fulfillment Portal:

1. Cancelling from the main View Orders Screen:

- Go to Orders >> **[View Orders](https://fulfillment.winedirect.com/orders/search.aspx)** on the fulfillment portal

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592007479.png)

- Search for your order/s using either the quick search order field or by selecting a group of orders at a time.
- Select the three-dot icon to the right of the order and select Cancel

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592106878.png)

- A small popup will appear: selecting “OK” the cancellation request or “Cancel” to back out of the cancellation request.

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592151522.png)

- Once canceled, a popup window will appear confirming your request.
- Select “YES” to close the popup window.

2. Cancelling in the Order Details of the order:

- Go to the **[View Orders](https://fulfillment.winedirect.com/orders/search.aspx)** page to search for the specific order you would like to cancel
- Click the order number to bring you to the order details page.

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592457085.png)

- Select the “Cancel this Order” button at the top of the upper right corner.
- A small popup will appear: select “OK” to confirm the request to Cancel.

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592518313.png)

![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1674592576689.png)

*Please reach out to **[CSOperations@winedirect.com](mailto:csoperations@winedirect.com)** or call 707-603-4011 if you have any questions or need additional information.*