---
title: "NEW - Order Hold Management"
slug: "new-order-hold-management"
updated: 2024-12-08T19:02:03Z
published: 2024-12-08T19:02:03Z
canonical: "docs.winedirect.com/new-order-hold-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NEW - Order Hold Management

## **Order Hold Management**

When orders are submitted into the Fulfillment Portal, there are a few ways an order can go:

- Waiting to Be Released
- Future Requested Ship Date
- Sent to WMS
- A different type of order hold

The desired outcome is for the order to show a status of "**Waiting to Be Released**," "**Sent to WMS,**" or "**Future Requested Ship Date**." These statuses mean there are no issues with the order and it can ship on the next available date or the date noted on the order.

Orders that are **Processing** can be edited in the system, including the modification of ship date, destination address, and SKU lines on the order.

Orders that are **Fulfilling** have exceeded all other holds and are currently being physically packed by the warehouse. Therefore, orders that are Fulfilling *cannot be edited in the system*. All modification requests (*except for UPS redirect/address change*) must be emailed to [csoperations@winedirect.com](mailto:csoperations@winedirect.com) to submit to the carrier.

However, further intervention is needed when an order shows any other type of status.

To view a summary of all order holds on your account, go to the Fulfillment Dashboard and refer to “**Orders On Hold":**

**![](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/image-1733684484911.png)**