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    Orders
    22 Articles  in this category
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      Orders

      22 Articles in this category
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      Order Types

      Order Types allow you to sort and distinguish different orders based on how or why they are placed.  Certain order types, such as clubs, have special functions within the WineDirect Fulfillment platform and are translated to integrated fulfi...
      Updated on : 12 Aug 2024

      WineDirect Web Service and Order Issues

      In the event that we experience Web Service outages or interruptions, please note that these types of disruptions with the Web Service may impact the transmission of orders from ShipCompliant. Orders that attempt to batch automatically throu...
      Updated on : 23 Sep 2024

      Upload Orders

      Upload Orders - Fulfillment Process for uploading orders manually via a template excel form Upload Orders In the upload orders sub-menu o ption, you will be able to uplo ad an excel sheet of orders, acceptable file types are, ...
      Updated on : 23 Sep 2024

      Create an Order: Single Order Create

      The Create an Order feature is located within the Orders chapter and allows the user to create and submit a single order into the system. This feature bypasses the need to use the Manual Order Importer  when only a single order needs t...
      Updated on : 23 Sep 2024

      Order Hold Management

      When orders are submitted into the Fulfillment Portal, there are a few ways an order can go: Waiting to Be Released Future Requested Ship Date Sent to WMS A different type of order hold The desired outcome is for the order...
      Updated on : 13 Sep 2023

      Batch Summary

      Batch Summary - Fulfillment This article will instruct you on how to view batches of orders as they are imported into the Wine Direct Fulfillment system. The Batch Summary tool provides the list of order batches uploaded within a specif...
      Updated on : 05 Apr 2023

      Needing Action

      Needing Action - Fulfillment This article will provide instructions on how to view orders that need action, including definitions of the specific holds that can apply. You can navigate to the needing action menu by first reviewing you...
      Updated on : 22 Feb 2023

      View Orders

      View Orders - Fulfillment This article will cover the View Orders tab and how to search for specific or a group of orders. The View Orders page is where you can search for orders that have been submitted within the WD ful...
      Updated on : 22 Feb 2023

      Address Corrections

      Address Corrections - Fulfillment This article will review the Address Corrections tab to view orders needing address attention. When looking for orders with invalid addresses, you can search for your orders by selecting just your...
      Updated on : 22 Feb 2023

      Alabama Wine Shipping Regulations

      Consumers are required by law to go to a State ABC store to place a special order and obtain a Direct Import Authorization Form. This must be obtained prior to placing an order for out-of-state wine. Click here  to obtain and download a c...
      Updated on : 17 Apr 2024

      Back Orders

      Back Orders - Fulfillment This article will explore the Back Orders page where orders that are on insufficient inventory can be populated. From this page, you can search and filter for backorders by Account and by Warehouse that h...
      Updated on : 23 Feb 2023

      Shipments

      Shipments - Fulfillment This article will explore the Shipments page and inform you how to search for one or a group of shipments depending on specific attributes. You have 3 ways to search for specific shipments; By Tra...
      Updated on : 23 Feb 2023

      Delivery Exceptions

      Delivery Exceptions - Fulfillment This article will explore how to search and populate shipped orders that have triggered an exception with the carrier. Using the advanced search options in the WineDirect fulfillme...
      Updated on : 23 Feb 2023

      Returns

      Returns - Fulfillment This article provides information on how to view and manage orders that have been returned from the carrier back to the fulfillment house. Returns After delivery attempts have been made to ...
      Updated on : 23 Feb 2023

      Claims

      Claims - Fulfillment This article provides information on shipments for which a claim has been submitted to the carrier. WineDirect provides carrier claim services for lost or damaged shipments.  Once your Account Coordinator...
      Updated on : 14 Nov 2023

      Bulk Order Update

      Bulk Order Update - Fulfillment The Bulk Order Update feature offers the opportunity to update a limited set of order attributes on a batch of orders at the same time. Bulk Order Update NOTE:  The featu...
      Updated on : 23 Feb 2023

      Estimate Weather Risk (5-Day Forecast)

      Estimate Weather Risk (5-Day Forecast) - Fulfillment This article explains the feature of setting Weather Thresholds to manage orders and monitor forecasts.   This feature allows the user to set mini...
      Updated on : 23 Feb 2023

      Advanced Weather Holds

      Weather Holds The Weather Hold feature is now broken into two parts: Configure and Release   Configuring your Weather Holds: In Configure Weather Holds,  first you will need t...
      Updated on : 15 Mar 2023

      Shipment Notifications to Customers

      2 Articles in this category

      Ship-To Address Specifications

      When submitting orders, please be mindful of the address character limitations with our carriers. Please note that each line has a specified character limitation as outlined below: Name: 30 characters (including spaces) Company Name: 30...
      Updated on : 19 Jun 2024

      Rerouting a Package

      You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal.  When rerouting a shipment, please note the “Delivery Status” of that shipment.  Please note that this self-service option is only available fo...
      Updated on : 23 Feb 2023

      Club Orders & Checklist

      Club Orders If you have 50 or more club orders, we will request a Club Checklist to add your shipments to our Master Club Shipping Schedule. The order type is “CLUB”. Packing slips are not included in Club shipments. ...
      Updated on : 04 Jan 2024

      Changing an Address

      Addresses can be changed prior to shipment. Please note that addresses can be changed only if the order is on hold and not showing a status of “Sent to WMS.” Go to the View Orders page to search for the specific order you would like to cha...
      Updated on : 23 Feb 2023

      Cancel an Order

      There are two ways to cancel an order in the WineDirect Fulfillment Portal: 1. Cancelling from the main View Orders Screen: Go to Orders >> View Orders on the fulfillment portal Search for your order/s using either...
      Updated on : 23 Feb 2023

      Edit an Order

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