--- title: "Orders" slug: "orders-1" type: "index" canonical: "docs.winedirect.com/orders-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt > Use this file to discover all available pages before exploring further. # Orders 6 sub categories | 21 articles ## [Order Types](https://docs.winedirect.com/winedirect-fufillment-docs/docs/order-types.md) 3 articles | Published on 2024-08-12 Order Types allow you to sort and distinguish different orders based on how or why they are placed. Certain order types, such as clubs, have special functions within the WineDirect Fulfillment... ## [WineDirect Web Service and Order Issues](https://docs.winedirect.com/winedirect-fufillment-docs/docs/web-service-and-order-issues.md) Updated on 2025-03-03 | Published on 2024-09-23 In the event that we experience Web Service outages or interruptions, please note that these types of disruptions with the Web Service may impact the transmission of orders from ShipCompliant. Orders... ## [API Activity Tracker](https://docs.winedirect.com/winedirect-fufillment-docs/docs/api-activity-tracker.md) Updated on 2025-04-03 | Published on 2025-04-03 Enhanced Portal API Activity Tracker W ineDirect Fulfillment is proud to announce a fast and simple way to identify orders that need your attention. Our new API Activity Tracker makes troubleshooting... ## [NEW - Upload Orders](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-upload-orders.md) Published on 2024-12-08 Upload Orders Process for uploading orders manually via a template excel form For users that do not have a direct integration into the WineDirect Fulfillment platform, orders can be submitted using... ## [NEW - Create an Order](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-create-an-order.md) Updated on 2024-12-09 | Published on 2024-10-22 Create an Order The Create an Order feature is located within the Orders chapter and allows the user to create and submit a single order into the system. This feature bypasses the need to use the... ## [NEW - Order Hold Management](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-order-hold-management.md) Published on 2024-12-08 Order Hold Management When orders are submitted into the Fulfillment Portal, there are a few ways an order can go: Waiting to Be Released Future Requested Ship Date Sent to WMS A different type of... ## [Edit an Order](https://docs.winedirect.com/winedirect-fufillment-docs/docs/edit-an-order.md) 12 articles ## [NEW - View Orders](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-view-orders.md) Published on 2024-12-08 View Orders - Fulfillment This article will cover the View Orders tab and how to search for specific or a group of orders. The View Orders page is where you can search for orders that have been... ## [NEW - Address Corrections](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-address-corrections.md) Published on 2024-12-08 This article will review the Address Corrections tab to view orders needing address attention. When looking for orders with invalid addresses, you can search for your orders by selecting just your... ## [Alabama Wine Shipping Regulations](https://docs.winedirect.com/winedirect-fufillment-docs/docs/alabama-wine-shipping-regulations.md) Updated on 2024-04-17 | Published on 2023-02-23 Consumers are required by law to go to a State ABC store to place a special order and obtain a Direct Import Authorization Form. This must be obtained prior to placing an order for out-of-state wine.... ## [NEW - Back Orders](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-back-orders.md) Published on 2024-12-08 Back Orders The Back Orders page allows the user to view on an order-level the line items that are insufficient and thus are queued on hold from fulfillment. The client can select based on Warehouse... ## Shipment Notifications to Customers 2 articles ## [NEW - Shipments](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-shipments.md) Published on 2024-12-08 This article will explore the Shipments page and inform you how to search for one or a group of shipments depending on specific attributes. You have 3 ways to search for specific shipments; By... ## [Delivery Exceptions](https://docs.winedirect.com/winedirect-fufillment-docs/docs/delivery-exceptions.md) Updated on 2024-12-08 | Published on 2023-02-23 Delivery Exceptions - Fulfillment This article will explore how to search and populate shipped orders that have triggered an exception with the carrier. Using the advanced search options in the... ## [Returns](https://docs.winedirect.com/winedirect-fufillment-docs/docs/returns.md) Published on 2023-02-23 Returns - Fulfillment This article provides information on how to view and manage orders that have been returned from the carrier back to the fulfillment house. Returns After delivery attempts have... ## [Weather Holds](https://docs.winedirect.com/winedirect-fufillment-docs/docs/weather-holds.md) 2 articles | Updated on 2024-12-08 | Published on 2024-12-08 Weather Holds The Weather Hold management tool is a function that allows the user to configure and hold states based on a set of parameters. The client has full control over the states that are... ## [Claims](https://docs.winedirect.com/winedirect-fufillment-docs/docs/claims.md) Updated on 2023-11-14 | Published on 2023-02-23 Claims - Fulfillment This article provides information on shipments for which a claim has been submitted to the carrier. WineDirect provides carrier claim services for lost or damaged shipments. Once... ## [Bulk Order Update](https://docs.winedirect.com/winedirect-fufillment-docs/docs/bulk-order-update.md) Updated on 2024-12-08 | Published on 2023-02-23 Bulk Order Update - Fulfillment The Bulk Order Update feature offers the opportunity to update a limited set of order attributes on a batch of orders at the same time. Bulk Order Update NOTE: The... ## [NEW - Estimate Weather Risk (5-Day Forecast)](https://docs.winedirect.com/winedirect-fufillment-docs/docs/new-estimate-weather-risk-5-day-forecast.md) Published on 2024-12-08 Estimate Weather Risk (5-Day Forecast) Estimate Weather Risk (5-Day Forecast) - Fulfillment This article explains the feature of setting Weather Thresholds to manage orders and monitor forecasts. This... ## [Advanced Weather Holds](https://docs.winedirect.com/winedirect-fufillment-docs/docs/advanced-weather-holds.md) Updated on 2023-03-15 | Published on 2023-02-23 Weather Holds The Weather Hold feature is now broken into two parts: Configure and Release Configuring your Weather Holds: In Configure Weather Holds, first you will need t... ## [Temperature-Controlled Services](https://docs.winedirect.com/winedirect-fufillment-docs/docs/temperature-controlled-services.md) 1 sub category | 2 articles ## [Ship-To Address Specifications](https://docs.winedirect.com/winedirect-fufillment-docs/docs/ship-to-address-specifications.md) Updated on 2024-06-19 | Published on 2023-02-22 When submitting orders, please be mindful of the address character limitations with our carriers. Please note that each line has a specified character limitation as outlined below: Name: 30 characters... ## [Recalling a Package](https://docs.winedirect.com/winedirect-fufillment-docs/docs/recalling-a-package.md) Updated on 2024-10-10 | Published on 2024-10-09 We are happy to announce that our ongoing partnership with UPS has allowed us to develop the ability to RECALL UPS orders directly from the WineDirect Fulfillment portal! Similar to Rerouting a... ## [White Glove Services](https://docs.winedirect.com/winedirect-fufillment-docs/docs/white-glove-services.md) 2 articles ## [Rerouting a Package](https://docs.winedirect.com/winedirect-fufillment-docs/docs/rerouting-a-package.md) Updated on 2024-10-09 | Published on 2023-02-23 You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal. When rerouting a shipment, please note the “Delivery Status” of that shipment. Please note that this... ## [Club Orders & Checklist](https://docs.winedirect.com/winedirect-fufillment-docs/docs/club-orders-checklist.md) Updated on 2024-01-04 | Published on 2023-02-23 Club Orders If you have 50 or more club orders, we will request a Club Checklist to add your shipments to our Master Club Shipping Schedule. The order type is “CLUB”. Packing slips are not included in... ## [Cancel an Order](https://docs.winedirect.com/winedirect-fufillment-docs/docs/cancel-an-order.md) Published on 2023-02-23 There are two ways to cancel an order in the WineDirect Fulfillment Portal: 1. Cancelling from the main View Orders Screen: Go to Orders >> View Orders on the fulfillment portal Search for your...