---
title: "WineDirect Policies & Procedures "
slug: "policiesandprocedures"
updated: 2025-01-17T23:42:58Z
published: 2025-01-17T23:42:58Z
canonical: "docs.winedirect.com/policiesandprocedures"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WineDirect Policies & Procedures

We want to welcome you to the WineDirect family officially. We are truly thrilled to have the opportunity to have you as a partner. Once completing the launch steps, you will have a designated Account Manager and Account Coordinator. Your Coordinator is your day-to-day contact for all order and fulfillment needs. Coordinators are available Monday through Friday 8:30 am - 5:00 pm (PST).

The attached PDF, which you may download [here](https://cdn.document360.io/7485bb4a-23de-4afb-8cc6-1aefa93abbfa/Images/Documentation/FINAL_WD_Policies%20and%20Procedures_.pdf), is our standard WineDirect Policies & procedures, information, and FAQs.