---
title: "SPCL (Special) Order"
slug: "spcl-special-order"
updated: 2024-09-26T17:31:35Z
published: 2024-09-26T17:31:35Z
canonical: "docs.winedirect.com/spcl-special-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SPCL (Special) Order

**SPCL/Special Order Type**: These are typically one-off orders, or occasionally a small batch of perhaps 10-20 orders that require extra attention during the packing process. Examples can be: including a hand-written card within a specific order, pre-printed cards that may or may not have a specific recipient's name on them, our operations team has to pick the specific GSET SKU with bottle numbers 1-3, etc. These orders are not auto-released to fulfillment and require some level of advance notice to their Account Coordinator and/or their Account Manager to ensure everything is in place and Operations is clear on what they need to do to execute correctly on their end. **When to Use:** Order has specific handling instructions (tissue wrap specific colors, sticker placement, gift note matching, etc.) **How to Submit Orders:**

- If WD Ecomm user, they can set up specific SKUs to trigger SPCL order type
- Can flip orders once in the FF Portal if still in processing status

**Order Shipping Timeline:**

Standard order SLA applies for one-off orders. For SOND, the below outlined is applicable:

- For batches 25 orders or less, please expect a 24 hour turnaround time.

For batches greater than 25, please follow the CLUB checklist timeline