--- title: "Templates" slug: "templates" updated: 2024-11-24T18:36:32Z published: 2024-11-24T18:36:32Z canonical: "docs.winedirect.com/templates" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.winedirect.com/llms.txt > Use this file to discover all available pages before exploring further. # Templates ## Templates The templates sub-chapter lists the email communication templates for email to be sent to customers when two actions are triggered: - **Shipping Confirmation** - **Shipping Exceptions** These email templates are optional for clients to use if the client is already utilizing an outside email communication with their consumers. Configuration these exception and shipment emails are a beneficial way to stay consistent in communication with all customers.