File Access (WebDAV) Settings

WebDAV is an application that allows you to upload files to your store's server. It is a powerful way to quickly and efficiently upload images, custom fonts, products, and content such as PDFs, audio files, and downloadable files. WebDAV is also useful for backing up certain store content, such as your products, images, 301 redirects, and customer lists.

Common uses for WebDAV include uploading and linking to files in your store and backing up your store.

Requirements

• Your user account must have Enable WebDAV checked.
• It would be best to have a WebDAV client, such as Cyberduck.
  • If Cyberduck is used, your user account must have the Manage Settings permission enabled to download the Cyberduck Connection File from Settings › File access (WebDAV).
• The maximum file upload size is 512 MB.

Choosing a WebDAV Client

You will need a WebDAV client to connect to your store from your computer. There are many WebDAV clients to choose from, both free and paid. We recommend Cyberduck, which prefills most of your store information. You will need to download the client program separately, and if you are using a WebDAV client other than Cyberduck, you can connect manually.

Finding your Login Information

To connect manually with a WebDAV client, you must locate your store's unique WebDAV information and ensure that user account permissions have been enabled.

1. Go to Settings › File access (WebDAV).

2. You will see the following login information:

• WebDAV Path — the path (server) of your store, which will be your store's permanent URL followed by /dev
• WebDAV Server Type — the type of server used
• WebDAV Username — the store owner's email address
• WebDAV Password — a long string of random numbers and letters

Pro Tip! Most of this information is automatically entered if you download the connection files for Cyberduck. Cyberduck files do not include the password.

3. Add the information provided into the appropriate fields in your WebDAV client. 

If you need to allow another user to access WebDAV, you can do so by adding or editing a user in Account Settings › Users. Scroll down near the bottom, then check the box to enable WebDAV.

When logging into WebDAV as this user, use the new user's email address for the user name and the password in that user's WebDAV section found in Account Settings › Users. The Path and Server Type will remain the same.

Connecting to WebDAV with Cyberduck

Cyberduck is a free WebDAV software client that allows you to access your store's files remotely. It is available for both Windows and Mac OS. You must download and install Cyberduck before attempting the login instructions below. You can connect using a single-click login or connect manually.

Which version of Cyberduck should I download? Usually, we recommend downloading the most recent version. Occasionally, the most current version may not work with WineDirect. In these cases, uninstall and download a previous version.

SINGLE-CLICK LOGIN

The Cyberduck connection file lets you download a Duck file to your computer. Clicking on the file will open Cyberduck with all of your login information pre-populated except for the password. Follow the steps below to download the Duck file.

Before following these instructions, Cyberduck must be downloaded and installed onto your computer. Otherwise, you won't be able to use the file to connect.

Go to Settings › File access (WebDAV) and click Download next to Cyberduck Connection File.

A file called "[store-url].duck" will be downloaded to your computer. Locate and double-click this file. When CyberDuck loads, enter your password (found in Settings › File access (WebDAV)) when prompted. We recommend copying the password by clicking Copy To Clipboard and then using CTRL + V to avoid adding additional spaces before and after the password.

Can't download the file? If you aren't the store owner, you need to have the Manage Settings permission enabled for your user account.

CONNECTING TO CYBERDUCK MANUALLY

If you don't wish to download the Cyberduck connection file, follow the steps below to connect to Cyberduck.

In your WIneDirect Ecommerce control panel, go to Settings › File access (WebDAV). You will see your WebDAV login information listed under the WebDAV tab.

Open Cyberduck, and click on Open Connection. Select WebDAV (HTTPS) from the dropdown in the popup window as the connection type.

Enter the login information from the WIneDirect Ecommerce control panel into Cyberduck.

• Server — Enter the WebDAV Path. The port 443 will fill itself in, and /dav will move to the Path field.
• Username — This is the email address listed under the WebDAV username.
• Password — This is the WebDAV Password.

You may need to uncheck the Anonymous Login check box to input your username and password.

Click Connect. When the login is successful, you will see your store's folders.

Once you are logged in, make sure you have set the following settings:

• Under Edit › Preferences in the General tab, ensure that the checkbox next to "Save Workspace" is unchecked.

• Click on the Transfers Tab. You want to ensure that Transfer Files is set to Open multiple connections.

Folder Structure

The WebDAV folders in the root directory (called dav) are listed below, and subfolders are directly linked with specific functionality in WIneDirect.

Note that WebDAV is case-sensitive. The folders listed below are given in their correct lowercase format.

• channel_email_templates — Store customized email templates specific to a channel in your store. This is for legacy email templates; Transactional Email templates are not stored in WebDAV.
• Content — Store files unrelated to design or products, such as PDFs. See Uploading and Linking to a File in Your Store.
• email_templates — Store customized global email templates. This is for legacy email templates; Transactional Email templates are not stored in WebDAV.
• Exports — Download CSVs you have saved to the server
• import_files — Store large CSV files you want to import from the server
• product_downloads— Store digital product files in this folder. After being uploaded, they are renamed and randomly assigned to subfolders.
  • Import — Upload digital product files to this folder. Then create your product and select Use a file already on the server.
• product_images— Store product images in this folder. After being uploaded, they are renamed and randomly assigned to subfolders.
  • configured_products — Store files uploaded by customers when using a File Upload option. We recommend deleting these files once the order is complete.
  • Import — Store product images to be uploaded via CSV import. See Importing Product Images. This folder may need to be created manually.
  • uploaded_images — Sync images with the Image Manager.
• Template — Store custom assets for Blueprint themes. All custom assets should be placed inside their designated subfolders. By default, this folder will be blank.
• mobile_template — Store custom assets for the Blueprint mobile template. As with the template folder, this folder will be empty, and all custom assets should be placed inside their designated subfolders.