Full and Partial Refunds in the POS App

If an order was purchased using a credit card, the order information screen in the application will have a Refund button at the top right of the window. If selected, a new window will open that provides the opportunity to either provide a partial or full refund to a customer.

Full Refunds

Within the Refund Order page application, selecting the box next to the Product column selects all items and their associated quantities automatically. Press Next at the top of the window to continue to the confirmation page.

Partial Refunds

Select the box next to any individual product if a partial refund is required. This will allow for individual selection for a partial refund.

Selecting a product allows the quantity to be changed. For example, if a customer purchases four products but wishes to return three and keep one, that is possible. Press Next at the top of the window to continue to the confirmation page.

Confirming Refunds

Once a partial or full refund is determined, pressing Next will open the Refund Confirmation window. The application will take a few seconds to calculate the total refund to the original credit card, including any sales tax or shipping.

Pressing Done finalizes the refund. After a few moments, the payment status on both the Order History and Order Details pages will be changed to Refunded.

IMPORTANT NOTE: The Payment Status will be changed to Refunded whether the refund was partial or full.