Order Statuses

Updated on 11 Apr 2024
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When viewing the WineDirect Orders page, there are many combinations for Order Status, Payment Status, and Fulfillment Status. Below is a detailed table that can be used to cross-reference what most combinations of statuses mean for an order.

IMPORTANT NOTE: Order statuses and Payment status can never be updated manually and are automated based on payment gateway and compliance integration responses. Fulfillment Status is the only status that can be manually updated. Some Fulfillment Statuses are automatically updated based on fulfillment integrations.

IMPORTANT NOTE: Order Notifications emails are triggered emails that can be set up to be sent to customers with any fulfillment status change.

ANWD Order Status	ANWD Payment Status	ANWD Fulfillment Status	Combination Explained	Expected Scenario	Inventory Adjustment
Pending	Pending/Declined	-	An incomplete order happens when a shopper reaches the payment page but does not complete the transaction due to declined or payment gateway issues.	An abandoned website cart.	No Adjustment
Pending	Not Paid	-	A customer started to checkout on the POS app but did not complete the payment process.	An in-progress or on-hold POS order.	No Adjustment
Quarantined	Paid	-	An order where payment has been captured successfully, but the order is not compliant.	The order failed a third-party compliance check.	Available to sell Decreases Promised Stock Increases
Completed	Paid	Awaiting Fulfillment	This is the initial set of statuses for a successful order. This indicates three things: Payment was captured successfully, compliance passed, and the order needs to be fulfilled. Awaiting Fulfillment is the first fulfillment status independent of Pickup or Shipping.	The successful order is waiting to be fulfilled.	Available to sell Decreases Promised Stock Increases
Completed	Paid	Awaiting Pickup	It is recommended to use this Fulfillment Status when a pickup order is ready for the customer to pick up.	The order is waiting to be picked up by the customer.	No Adjustment
Completed	Paid	Awaiting Shipment	It is recommended to use this Fulfillment Status when a shipping package is ready for the carrier to pick up.	The order is waiting to be picked up by a carrier.	No Adjustment
Completed	Paid	Shipped	Fulfillment providers integrated with ANWD automatically update this Fulfillment Status. If an external fulfillment house is not integrated with ANWD, this status can be manually updated and a tracking number added.	The order has been successfully shipped by the carrier or fulfillment house.	Promised Stock Decreases
Completed	Paid	Picked up	Users can manually update this Fulfillment Status after the customer has picked up their order. Users can also capture "Who picked it up," "When picked up," and "Pickup date."	The customer has successfully picked up their order	Promised Stock Decreases
Completed	Refunded	Any Status	When a user wants to refund a payment but does not want to void the corresponding tax record in an integrated compliance tool. This is available on POS only by clicking the Refund button.	The order has been refunded via the POS app.	Available to sell Increases Promised Stock Decreases
Cancelled	Voided/Refunded	Any Status	When a user cancels an order, the payment is either same-day voided or refunded, AND the corresponding tax record is voided. This is done using the Cancel button in the Actions menu on the order details page.	An internal user has manually canceled an order to void/refund the payment from the Admin Panel. This is not available on the POS app.	Available to sell Increases Promised Stock Decreases
Completed	Paid	No Fulfillment Required	The statuses if only digital products are in the order. If there is an item to be shipped or picked up in the same order, the fulfillment status will default to Awaiting Fulfillment	Orders that require no fulfillment.	No Adjustment

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Order Statuses

Inventory Adjustment

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