WineDirect Payments

With Commerce7’s acquisition of WineDirect’s SaaS division, your current payment gateway—including Fortis Pay (USAePay/Zeamster) and others—will eventually become incompatible with Classic WineDirect. Transitioning to Fullsteam Payments now ensures a seamless, secure, and future-proof payment experience.

Integrated EMV card readers are now available for wineries on the Fullsteam Payments service in the U.S. and Canada. Devices must be purchased and encrypted by Fullsteam Payments.

IMPORTANT

If you need to acquire a new EMV device for your business, please contact our payments team by filling out this form. We will assist you in the process of transitioning to Fullsteam Payments and ordering your new devices. 

WineDirect Payments - What to Expect in the future

WineDirect Payments is a 3rd party business managed by Fortis Pay. Fortis Pay (USAePay/Zeamster) and other payment gateways will eventually become incompatible with Classic WineDirect. Wineries will have the opportunity to transition to Fullsteam Payments, ensuring a smoother, more secure payment experience while continuing to use Classic WineDirect for their Ecommerce solutions.

You may choose to remain on the Classic WineDirect platform for up to 2 years. Our dedicated payment migration teams are working diligently to ensure a seamless migration to Fullsteam Payment Gateway systems.

FAQs

Who should I contact for WineDirect Payments and hardware support?

For payment processing and tasting room hardware support, contact support@winedirectpayments.com  or via phone at 818-346-9888.

I don't want to make a change. Can I continue to use my existing payment provider?

Fullsteam Payments is Commerce7's preferred payment solution as it is fully integrated with all our products and services and offers exclusive access to features, including the EMV card readers. Here are a few benefits of Fullsteam Payments:

• There is no cost to your business, and the process is completely seamless. You can rest assured that we will handle everything, ensuring there is no disruption to the customer experience—your customers will not even notice any changes.
• By migrating credit cards on file, you ensure that customers' recent purchases and recurring club membership payments continue seamlessly. This transition allows customers to use their existing payment methods without interruption or noticeable changes.
• It's more convenient to manage one gateway instead of two (reporting, etc).
• You will no longer be billed by the old gateway once you cancel their service.

What if I am in a contract with an existing gateway provider?

Often you can cancel your service with your existing provider without penalty. In the rare cases that your current provider wants to charge you a cancellation fee, the savings you will experience with Fullsteam Payments usually exceed any cancellation fee in a few months.