- 09 Sep 2024
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WineDirect Pricing & Subscriptions - FAQ
- Updated on 09 Sep 2024
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WineDirect Pricing & Subscription - Frequently Asked Questions
You can find some of the most commonly asked questions about WineDirect's subscription tiers and our pricing here.
If you need more information or help, please contact our sales team. They can setup a Demo for you!
Sales support - US & Canada - call 800-819-0325 and for Australia 800-312-884.
What are the pricing tiers?
Please refer to our Plans & Pricing page for our current pricing details.
Is there a per-transaction or percentage of the winery sales fee?
Based on their pricing plan, US wineries pay a low monthly fee plus 1-2% of monthly sales. If you make more than $4 million in annual sales, we'll work with you to develop a custom quote.
Is technical or customer support included?
Yes! All clients can access our support team via phone and email seven days a week, plus our extensive Documentation site to find how-to guides, videos, and more.
Support packages for wineries on DTC plans are tailored to your business level and included in your pricing. You have the option to upgrade your support plan as well.
What payment gateway(s) can I use?
Please use our fully integrated payments solution, WineDirect Payments, in the US and Canada. In Australia, we are combined with eWay.
What happens to my data if I leave?
You own the data, period. You can export your data anytime (the WineDirect team will assist with sensitive data (i.e., credit cards).