Order History

Updated on 29 Mar 2023
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The Order History tab shows the exact date and time for changes made to the Order by a specified admin panel user. The list of historical Changes is what has changed within the Order.

Order types marked as External in Store > Orders will not have history available.

ORDER HISTORY CHANGES DEFINITIONS

Order Submitted	The Order has been submitted for processing, and the credit card has been authorized but not yet charged.
Order Checked Compliance	Your compliance agency successfully checked the Order. Please read the Compliance Integrations documentation to learn more about Compliance and how it works.
Compliance Check	Your compliance agency checks the Order to ensure it meets the current compliance laws.
Compliance Forced	The Order was forced into Compliance through the Compliance tab by changing the Compliance Status to Force Order Into Compliance System (Bypass Compliance and Submit Order).
Ignored Compliance	The Order bypassed Compliance through the Compliance tab by changing the Compliance Status to Ignore Compliance Submit/Complete Order.
Order Status Changed to X	Order status includes Submitted, Completed, Pending, Hold, Cancelled, Quarantine, and Submitted or Completed.
Order Payment Status Changed to X	The orders payment status was manually changed in the Payments tab by clicking on Manual Mode [+] and then selecting an option from the drop-down menu Manually Alter Payment Status. Payment Status options include Pending, Submitted, Authorized, Paid, Declined, Refunded, Voided, and External.
Order Payment Status Changed	The Order's payment status has manually been changed in the Payments tab by clicking on Manual Mode [+].
Order Shipping Status Changed to X	The Order's Shipping Status was changed in the Shipments tab. Shipping Status options include Sent To Fulfilment, Shipped, Picked Up, Handled Externally, No Shipping Required, and Pending Carrier Pickup. To learn more about the shipping statuses, read the Shipping Status documentation.
Voided Payment Authorization for X amount	The Order's Payment Status was manually changed in the Payments tab to Voided. The total amount of the Order has been voided from payment authorization.
Authorized Payment for X Amount	The order total has successfully been authorized for payment but has not yet been captured in the Payments tab.
Captured Funds for X Amount	The payment for the order total has been captured by clicking Capture next to the payment in the Payments tab. Funds have been transferred to the winery.
Record Manual Payment for X Amount	The Order's Payment Status was manually changed in the Payments tab to External. The total amount of the Order has been recorded as a manual payment. The winery is responsible for collecting payment from the customer.
Processed Card for X Amount	The card has been processed through the payment gateway for the specified amount, and the Order is now complete.
Order Refunded	An admin user has manually refunded the Order.
Refunded Payment for X Amount	An admin user had manually refunded the Order, and the credit card has been refunded through the payment gateway for the specified amount.

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