Order Payment
- 23 May 2023
- 4 Minutes to read
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Order Payment
- Updated on 23 May 2023
- 4 Minutes to read
- Print
- DarkLight
- PDF
Article Summary
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The order Payment tab after a completed transaction will contain payment information regarding the order.
Payment Tab Terms
Payment Type |
|
|---|---|
| Date | The payment date will display in MM/DD/YYYY format, and the time will be in HH:MM: SS and if it was purchased in AM |
Success |
|
Code |
If a auth and transcode don't show for a credit card order, it typically means that your gateway configuration isn't set up correctly. |
Card | If a credit card pays it, it will show the four digits of the credit card number. It will also show if it's paid by cash or on the account. |
| Amount | This will show the order total's dollar amount. |
| Action | This process will be different if you use an authorized process or a capture payment process:
*The Void and Void/Return function only drops or refunds the payment. It will not change the order status to refunded or canceled. It can cause reporting to be short as a result. Use the "Refund Items" option in "Order Actions. to perform a clean refund." You can get some details if the order did not go through and was declined. Please contact your payment gateway provider for detailed information or to clarify the message.
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Manual Mode
The manual mode allows you to change the payment status of the order.
IMPORTANT NOTE: Manually changing the payment status should be done with care. If you manually change the payment status, you must manually alter the order in your Merchant System. Changing the payment status to PAID does not necessarily mean that the payment was received.
MANUALLY CHANGE PAYMENT STATUS DEFINITIONS:
| Pending | A pending order is not a completed order. This arises when a customer abandons their shopping cart on the front-end website or an admin user cancels or abandons an order on the back end. |
|---|---|
| Submitted | The payment has been submitted for settlement and will be included in the next batch. |
| Authorized | The merchant processor authorized the transaction. Before the customer is charged, the transaction must be submitted for settlement. |
| Paid | A Paid payment status means that the order has been paid for. The winery has collected payment. |
| Declined | The payment has been declined, and the transaction has not been paid for yet by the customer. |
| Refunded | The payment has manually been refunded to the customer through the payment gateway. |
| Voided | Void or refund the payment to the customer. |
| External | The payment was externally submitted. External payments will not show up on the History tab of the order. |
Gateway Error Messages
If the payment on an order has been declined, you can view the error message associated with the decline. These messages come from the gateway, not WineDirect. If you see a decline message and want further clarification, you will want to contact your payment gateway.
| Connection Timeout | The payment gateway you have set up isn't sending a response back to WineDirect. The connection works correctly, but they don't tell WineDirect if the order should be approved or declined. |
|---|---|
| Declined or "This transaction has been declined." | If the message says 'Decline' or 'Declined,' your gateway is passing back a valid decline according to the card/gateway. You can reference the transaction and auth numbers in your payment gateway to get more info on why the card was declined (some gateways don't provide much data). |
| Transaction does not belong to the current merchant - denied | This message means the original order is not in your current payment gateway account. This message would typically show if you've changed payment gateways, the original order was processed on the old gateway, and the Refund was put through the new gateway. |
| Valid Pin Required | The settings within your gateway require a PIN for that credit card. Please check with your gateway to disable that setting. |
| The configuration with the processor is invalid. Call Merchant Service Provider. | This means something between your payment gateway and merchant processor is not set up correctly. You need to call your processor and gateway to see the issue. |
| Do Not Honor | This means that the card is likely stolen or there is an issue where the card has been flagged for fraud. We recommend you call the consumer and the card company (Visa, MasterCard, AMEX, etc.) for more details. |
FAQs
What does WineDirect send to the payment gateway?
Below is what WineDirect passes a payment gateway when we process an order (it doesn't matter what kind of order i.e. club, ecomm, POS, etc.):
- Winery Info:
- Hashed combo of gateway's PIN and key in your WineDirect's settings.
- Customer/Order Info:
- Purchaser IP Address
- First & Last Name
- Amount to Charge
- Order Number
- If card is swiped:
- Card swipe track data
- If card if not swiped:
- Billing Street Address
- Billing Zip Code
- Credit Card Number
- Credit Card Expiry
How do I add credit card types to WineDirect (i.e., Visa, MasterCard, AMEX, etc.)?
There is a on/off checkbox for the card types (Visa, MasterCard, AMEX, Discover, etc.) in the WineDirect website settings. Please note that checking off the card type in WineDirect, it does not affect the gateway setup, so if you check off AMEX in WineDirect, but do not set up your gateway for AMEX, then AMEX won't work. Clients need to first setup your gateway card types, then make sure WineDirect is setup correctly.
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