Setting up an SFTP Account
  • 29 Mar 2023
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Setting up an SFTP Account

  • Dark
  • PDF

Article summary

SFTP accounts allow you to connect to the SFTP (Secure File Transfer Protocol) file directory, allowing your designer to add images and data through an SFTP program. The video and text documentation below will walk you through setting up an SFTP account. 

Add An SFTP Account

1. Navigate to Settings >Users, select FTP Accounts from the drop-down menu, then click Add An FTP Account.

2. Fill out all of the required fields. Each username will need to be unique. Check the Is Active? Box if you would like this FTP Account to be active.

3. Now you're done! Either use the account or contact the company that would like to use it and provide them with the information they need.

Logging In With FileZilla

You can choose to use whichever FTP program you'd like, but below are instructions for logging into FileZilla.

1. Click File > Site Manager > New Site
2. Set Host as
3. Make sure to select SFTP as the Protocol
Enter your username and password

SFTP Troubleshooting

SFTP Connection settings:

If you are experiencing a permission issue with your SFTP, email, and we can help take a look.

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