WineDirect Payments

WineDirect Payments makes it easy to process transactions through your POS, wine club, and ecommerce site. Seamlessly integrated with the rest of our offerings in the US and Canada, WineDirect Payments includes:

• Exclusive features include Automatic Credit Card Updating, Same Day Refunds on POS, and an integrated EMV terminal.
• Top-notch customer service, available 24/7 from a team with deep experience with the wine industry.
• Access to the Chargeback Resolution Center, enabling you to quickly and efficiently fight and win more disputes.
• Enhanced security, complete PCI compliance, and $100,000 in protection against a data breach.
• Easy setup: All WineDirect clients are pre-approved for processing; design generally takes a day. 
• Competitive rates and discounts on tasting room hardware.

FAQs

What are plan tiers eligible for WineDirect Payments?

Our integrated payments solution is available to all Lite, Plus, and Enterprise clients in the US and Canada.

Is WineDirect Payments part of my existing ecommerce plan?

WineDirect Payments is billed separately from your WineDirect Lite, Plus, Ecommerce, or POS plan, and you'll need to go through an additional application step to get fully up and running. 

How long does it take to get started?

We can set you up with WineDirect Payments in 1-3 business days.

Who is the team behind WineDirect Payments?

WineDirect Payments is powered by Change Merchant Solutions (CMS), a leader in the payments business since 2006 and a WineDirect preferred partner since 2012. They support hundreds of wineries on our platform and have proven to be a trusted payments provider with excellent service and competitive rates. Change Merchant Solutions has processed over 5 million transactions for our winery clients. This strong track record made them the obvious choice to partner with for deeper integration.

I'm currently a Change Merchant Solutions (CMS) client. How does this affect me?

As an existing WineDirect and CMS client, you already realize the benefits of this partnership.

Nothing is changing about your service or pricing. Please note that your billing and other documents now say "WineDirect Payments" instead of "Change Merchant Solutions." 

You can also look forward to more streamlined customer service and exclusive new features, including the EMV card reader.

Who should I contact for WineDirect Payments and hardware support?

For payment processing and tasting room hardware support, contact our Payments team at support@winedirectpayments.com or 818-346-9888.

I don't want to make a change. Can I continue to use my existing payment provider?

WineDirect Payments is our preferred payment solution as it is fully integrated with all our products and services and offers exclusive access to features, including the EMV card reader. 

In early 2020, we will be moving away from supporting multiple payment gateways to put more resources behind WineDirect Payments -- all to provide you with the best experience possible, from superior service to advanced security and functionality.

What if I am in a contract with an existing gateway provider?

 Often you can cancel your service with your existing provider without penalty. In the rare cases that your current provider wants to charge you a cancellation fee, the savings you will experience with WineDirect Payments usually exceed any cancellation fee in a few months.