Cancel an Order

There are two ways to cancel an order in the WineDirect Fulfillment Portal:

1. Cancelling from the main View Orders Screen:

• Go to Orders >> View Orders on the fulfillment portal

• Search for your order/s using either the quick search order field or by selecting a group of orders at a time.
• Select the three-dot icon to the right of the order and select Cancel

• A small popup will appear: selecting “OK” the cancellation request or “Cancel” to back out of the cancellation request.

• Once canceled, a popup window will appear confirming your request.
• Select “YES” to close the popup window.

 2. Cancelling in the Order Details of the order:

• Go to the View Orders page to search for the specific order you would like to cancel 
• Click the order number to bring you to the order details page.

• Select the “Cancel this Order” button at the top of the upper right corner.
• A small popup will appear: select “OK” to confirm the request to Cancel. 

Please reach out to CSOperations@winedirect.com or call 707-603-4011 if you have any questions or need additional information.