Changing an Address

Addresses can be changed prior to shipment. Please note that addresses can be changed only if the order is on hold and not showing a status of “Sent to WMS.”

• Go to the View Orders page to search for the specific order you would like to change the address.
• Click the link of the order number (either your “Customer Order No.” or the “WineDirect Order Number”). Clicking either number will bring you to the order details page.
• Click on the “Change the Address” button at the top of the upper right corner, to proceed with your request.

• A popup window will appear, and from here you will be able to make changes.
• Please note that each line has a character limitation as outlined below:
      Name: 30 characters (including spaces)
      Company Name: 30 characters (including spaces)
      Address Line 1: 30 characters (including spaces)
      Address Line 2: 8 characters (including spaces)

• Checking the small box will confirm the order will be sent to a residential address
• Proceed with “OK” to save your changes, or “Cancel” to cancel your request.
• Once changes have been applied, a confirmation window will appear. Selecting the “Close” button will close the pop-up.

BEST PRACTICES:

• More information on our address corrections page here!
• Download USPS abbreviated city and states used by UPS/FedEx HERE.

Please email Csoperations@winedirect.com or call 707-603-4011 if you have any questions or need additional information.