Needing Action

You can search by selecting your account, which will pull all the orders on your account that have issues that need to be resolved. Searching by a specific batch number will pull only orders within that batch that have issues that need to be resolved.

From this interface you will be able to export any selected orders as an excel spreadsheet, you can delete any selected orders from this import attempt, or one can retry uploading selected orders.

You can select the edit option to the right of each order to edit certain fields of that order.

After selecting the edit option will open that specific order and you will see a notification of what needs to be resolved for the order.

If an order is failing for a product setup, please complete the product setup form and send the completed file to CSOperations@winedirect.com .

Ensure the SKUs are set up correctly to clear the pending order or orders.

If an order is failing for reasons other than a Product Set up, the required fields with the error will be highlighted under the "New Value" section. Once your changes have been made, click "Save" on the bottom left corner to retry the order through the system.

Once you update the order(s), they will retry through the fulfillment system for processing, this will take about 20 minutes.

You can also click Cancel to discard your changes.

HOW TO DETERMINE THE HOLDING REASON FOR YOUR PENDING ORDERS:

The column "Failure Reason" will indicate the type of hold for your order(s).

Possible reasons: