Recalling a Package

  • Updated on Oct 10, 2024
  • Published on Oct 9, 2024
  • 1 minute(s) read
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We are happy to announce that our ongoing partnership with UPS has allowed us to develop the ability to RECALL UPS orders directly from the WineDirect Fulfillment portal!  Similar to Rerouting a Package, clients can continue to take advantage of our intuitive self-service portal and recall or "RTS" any shipment with a live tracking number.

Please note that this self-service option is only available for UPS packages. For FedEx and GLS (formerly known as GSO) packages, please reach out to the Client Success Team at csoperations@winedirect.com 

Guidelines and processes:

  • Carrier pass-through fees for the order to be returned to original sender will be incurred by the winery.
  • Packages which have been “delivered” are not eligible for recalling.
  • “In transit” packages are eligible for recalling.
  • Once the recall is submitted, there will be a delay of one business day as the request must reach the driver/hub to apply the changes.

Winery benefits and processes vary, depending on which of our services are in place:

  • WineDirect Fulfillment Only: The redirect API will allow a winery employee to reroute packages via the Fulfillment portal.

How to proceed with Recalling an order via the Fulfillment portal:

  • Go to the Shipments page on the Fulfillment Portal to search for the order using the quick search field or by using the search filters. 
  • After submitting "Search", your results will appear in the table below.
  • Select the three-dot menu icon to the right of the tracking number desired and select Redirect/Recall Shipment

  • A box will appear allowing you to make changes to the address.  Make any necessary address changes and click SAVE.  This will send the request straight to the UPS carrier:


  • Once the Recall has been selected, a confirmation window will appear showing receipt of the action being made:


Please click here for information and how-to on Reroute/Redirecting a package. 
At this time, in-system rerouting is only available for UPS-level packages.  For all other actions and carrier requests, please email csoperations@winedirect.com