VineVault

We have expanded our white glove partnerships with VineVault, which means your customers may now enjoy white glove and fully temperature-controlled delivery service in even more markets that before. 

This premium concierge-style service will be available for your customers in over 9,000 zip codes in 19 different states. As your packages will be kept in temperature-controlled conditions throughout their entire transit to your customer’s doorstep, there's no need for CoolPacks or EcoCoolPacks to be SKU’d on your order! Plus, our partnership means you'll benefit from competitive rates, with a flat per-container fee of:

• Cost for VineVault program: $115 per package (container) for all markets

Click Here for a list of participating zip codes   

Click Here for the standard template of client communication from VineVault, including transit times.

Orders shipping via VineVault are due:

• Central Coast (PSO/SMA) - Mondays @ 1:00pm PST with no holds

• Napa Valley (WDI) - Thursdays @ 1:00pm PST with no order holds 

• Willamette Valley (SHW) - Mondays @ 1:00pm PST with no order holds
  

During low volume times, delivery windows can be extended up to 30 days as the carrier accumulates shipments to a specific destination area. Regardless of volume, orders will be delivered no later than the 30-day mark as arranged by VineVault and the recipient.

*Please note VVR is not a shipping carrier option offered by our Glenwillow, Ohio facility at this time. 

Getting set up for this white-glove delivery service is as easy as 1 2 3! Simply configure the shipping code "VVR" across all your systems. 

• WineDirect Ecommerce- If you need help, please connect with our Ecommerce Support Team via: 

  • Email at support@winedirect.com

  • Phone at 800-819-0325

• ShipCompliant - If you need help, please connect with the Ship Compliant Support Team via:

  • Phone at 888-449-5285

• WineDirect Fulfillment – If you need help, please connect with our Account Coordinator team via:

  • Email at csoperations@winedirect.com

  • Phone at 707-603-4011